 Defined as the collection of current day and/or historical performance data from specific, named IBM CPU serial #(s) by the means described in the Agreement. The analysis of said data will identify jobs/users that are consuming CPU, memory, and/or I/O resources. The resulting analysis will be presented in a graphical and tabular format. Service Provider will present findings during a conference call and/or webinar to be mutually scheduled between the Customer and Servicer Provider between the hours of 8AM and 5PM, Mountain Standard Time, Monday through Friday, US holidays excluded. Problem Determination Services are priced at US $2,000 per CPU serial #. Click here for a PROBLEM DETERMINATION SERVICES demo If you have more than one CPU, there is a quantity box you will see in the shopping cart window that appears in the upper right corner of your browser. Just change the number one to however many CPUs you have, and the price will change accordingly. You may also want to pay for this service using a PO# or other method. In that case, please call us at 1-(800)-457-6744. |
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